The wood surface (the Sway desks, the Suar desks, the Alive desks) come with a 1-year warranty.
Our tops are made of solid wood and with that comes certain irregularities like knots for instance. These knots are different from one wood slab to another and this trait is one of the many traits that give solid wood its uniqueness. Therefore, the warranty does not apply to the wood grain, but is limited to the defect in material and in workmanship. Material and workmanship defects include cracks on the usable surface that can affect the surface’s integrity, and the clear separation of wood planks at the seams of the usable surface. It’s important to note that wood is a living material that does not stay still during its lifetime. It is possible that small irregularities appear under the surface or on the sides because of temperature changes or sun exposure.
At the reception of our product, it’s your responsibility to inspect the usable surface of the wooden top for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 5 days after you received the table top. Afterwards, any minor cracks or irregularities is deemed to be resulting from the natural movement of the wood.
In the case that a solid wood top must be changed and ergonofis no longer offers the wood essence in question, ergonofis reserves the right to replace the wood top by another surface with equal worth.
Please note that solid wood is subject to:
* These situations are not covered by the warranty
The Shift tops are made out of laminate and are subject to a 5-year warranty.
The warranty applies to the material and workmanship of the laminate surface. Material and workmanship defects are covered for cracks and bumps in the laminate surfaces upon reception of the product.
At the reception of our product, it’s your responsibility to inspect the laminate top for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 5 days after you received the table top.
Please note that laminate surfaces are subject to:
This wood and laminate warranty is applicable for 1 year and 5 years respectively, subject, but not limited, to the limitations below:
To avoid curvature of the table tops (melamine panels or wood), it is recommended to distribute the weight on the surface. Any weight of more than 40 lbs. undistributed could cause surface curvature, and this bend is not covered by the ergonofis warranty.
We warrant to the original purchaser that the steel frame set, including the motors, are free from defects in design, material and workmanship.
We offer a 1-year warranty if there is a manufacturing defect or the product does not function as promised. If you encounter any issues, please contact us at email@example.com with a picture attached to the email and we will figure out what the issue is with you. If the issue cannot be fixed, we’ll then send you a replacement part if need be.
Here is the list of the accessories covered by this one (1) year warranty:
The product needs to be returned in a good condition without any sign of abuse or misuse. Only normal wear and tear from normal usage will be accepted.
* Please note that the warranty on accessories is only applicable to the original purchaser with proof of purchase and it is not transferable.
All YouToo chairs are warranted to be free from defects in materials and workmanship for a period of 10 years from original date of purchase. This warranty applies to all YouToo chair models and extends to original purchasers who acquire a new product directly from ergonofis.
During the warranty period, ergonofis, at its sole discretion, will repair or replace (at its option) any product, part or component covered by this warranty that fails under normal use due to defective materials or workmanship.
ergonofis will repair or replace the defective product, part or component with comparable product, part or component. To be eligible for this warranty coverage, all products, parts or components must be installed, used and maintained properly and must not have been subject to misuse or abuse.
To submit a claim or for any other questions, please send an email to firstname.lastname@example.org