Warranty on the surfaces

Wooden surfaces

The wood surface (the Sway desks, the Suar desks, the Alive desks) come with a 1-year warranty.

Our tops are made of solid wood and with that comes certain irregularities like knots for instance. These knots are different from one wood slab to another and this trait is one of the many traits that give solid wood its uniqueness. Therefore, the warranty does not apply to the wood grain but is limited to the defect in material and in workmanship. Material and workmanship defects include cracks on the usable surface that can affect the surface’s integrity and the clear separation of wood planks at the seams of the usable surface. It’s important to note that wood is a living material that does not stay still during its lifetime. It is possible that small irregularities appear under the surface or on the sides because of temperature changes or sun exposure.

At the reception of our product, it’s your responsibility to inspect the usable surface of the wooden top for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 5 days after you received the table top. Afterward, any minor cracks or irregularities is deemed to be resulting from the natural movement of the wood.

In the case that a solid wood top must be changed and ergonofis no longer offers the wood essence in question, ergonofis reserves the right to replace the wood top by another surface with equal worth.

Please note that solid wood is subject to:

1. Variations in the wood grain (as mentioned above) and dye (the Sway cherrywood model).
2. A slight change of color over time.
3. Minor cracks and irregularities due to normal wood movement.
4. Slight bending, if the room temperature the surface is placed in is subject to variations of temperature and/or humidity.
5. Scratches if a sharp object is used on the surface of the table, without any protective intermediary surface.
   
   

   * These situations are not covered by the warranty

 

Laminate surfaces

The Shift tops are made out of laminate and are subject to a 3-year warranty.

The warranty applies to the material and workmanship of the laminate surface. Material and workmanship defects are covered for cracks and bumps in the laminate surfaces upon reception of the product.

At the reception of our product, it’s your responsibility to inspect the laminate top for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 5 days after you received the table top.

Please note that laminate surfaces are subject to:

1. Discoloration, if the surface is constantly exposed to the sunlight.
2. Scratches if a sharp object is used on the surface of the table, without any protective intermediary surface.
   
   * These situations are not covered by the warranty

This wood and laminate warranty is applicable for 1 year and 3 years respectively, subject, but not limited, to the limitations below:

• The variations in the finish and color of the surfaces, including but not limited to, the color change caused by direct exposure to sunlight for a prolonged period.
• A clear sign of a temperature variation at your surfaces’ location.
• Scratches and dents resulting from a normal everyday use of the surfaces.
• Scratches and dents resulting from an abusive usage of the product.
• All conditions resulting from a lack of maintenance (very little maintenance needed, refer to our maintenance guide for more info).
• All conditions resulting from the use of a cleaning chemical (alcohol, detergent, etc.) that damages the finish and the wood.
  
  * Please note that the warranty is only applicable to the original purchaser with proof of purchase and it is not transferable.

 

Bending of the surfaces

To avoid curvature of the table tops (melamine panels or wood), it is recommended to distribute the weight on the surface. Any weight of more than 40 lbs. undistributed could cause surface curvature, and this bend is not covered by the ergonofis warranty.

 

 

Warranty on the steel frame and all electrical components

We warrant to the original purchaser that the steel frameset, including the motors, are free from defects in design, material, and workmanship. 

• Steel frame warranty
  The warranty is applicable for ten (10) years for the frame. 

• Motor and the electrical component's warranty
  The warranty is applicable for five (5) years for the motors and the electrical components, in the case that your handset’s screen or other electrical parts do not function due to manufacturing defects.

The warranty is applicable but is subject, but not limited, to the limitations below:

• Defaults caused by inadequate installation and/or use.
• All products that were modified or repaired by the user or a third party other than ergonofis.
• Normal use damages and scratches.
• An extensive weight used on the sit-stand desk (over 300 pounds).
• Damage caused during a relocation (move) of the adjustable desk.
  
  * Please note that the warranty is only applicable to the original purchaser with proof of purchase and it is not transferable.

 

 

The warranty on ergonofis’ accessories

We offer a 1-year warranty if there is a manufacturing defect or the product does not function as promised. If you encounter any issues, please contact us at info@ergonofis.com with a picture attached to the email and we will figure out what the issue is with you. If the issue cannot be fixed, we’ll then send you a replacement part if need be.

Here is the list of the accessories covered by this one (1) year warranty:

• Wooden monitor stands (all woods)
• Wooden laptop stands (all woods)
• Monitor arms
• The Neat mobile pedestal
• The drawer
• The cable management spine
• Power data (on and under desk)
• Anti-Fatigue Mat
• Casters
• Leather mousepad (all colors)
• Leather desk pad (all colors)

The product needs to be returned in perfect condition without any sign of abuse or misuse. Only normal wear and tear from normal usage will be accepted. 

* Please note that the warranty on accessories is only applicable to the original purchaser with proof of purchase and it is not transferable.

 

 

The warranty on the YouToo chair 

All YouToo chairs are warranted to be free from defects in materials and workmanship for a period of 12 years from the original date of purchase. This warranty applies to all YouToo chair models and extends to original purchasers who acquire a new product directly from ergonofis.

During the warranty period, ergonofis, at its sole discretion, will repair or replace (at its option) any product, part or component covered by this warranty that fails under normal use due to defective materials or workmanship. 

ergonofis will repair or replace the defective product, part or component with comparable product, part or component. To be eligible for this warranty coverage, all products, parts or components must be installed, used and maintained properly and must not have been subject to misuse or abuse.

To submit a claim or for any other questions, please send an email to info@ergonofis.com